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SMB Desktop Support
Small Business Desktop Solutions
Every SMB has an internal tech guy or someone who knows sufficient to get the business by on a day to day basis. But while the internal guy is spending time fixing PC's who is doing his work? It comes back to economics and we understand that.
It no longer costs the earth to have your desktop and laptop computers maintained - in fact it costs very little. Cynergic employ an approach that focuses on tasks and outcomes for you – not the time taken to perform work. We call it Outcome Based Service Work. This is a unique offering as it offers much more than a standard maintenance agreement. Traditionally ICT companies are focused on the time spent performing work for their clients. This makes it difficult to estimate labour charges before work is performed, thus rewarding ICT companies that perform work slowly, rather than those that perform work efficiently.
If Cynergic engineers perform their work slowly or you have more problems in a certain month (problems that are covered under your SLA level), there is no additional cost to you.
The Cynergic SLA is therefore, a commitment to you to ensure work is performed efficiently and that the performance of your network is always at its peak.
This is an exciting concept offering from Cynergic. It is about providing the efficiency and savings you deserve.
Cynergic will look after your desktops and laptops (under a guaranteed Service Level Support contract) for as little as $22.95 per month per PC* - or on average 70 cents per day!*
Below is a table of our Service Level Agreement offerings for Desktop support. By combining desktop and server support the costs are even further reduced.
For full details on our Service Level Support Plans please contact us.
Managed Desktop Pricing
1. Simple day to day minor issues that impact one user or a few users - Simple fixing of minor problems - New user creation - Resetting passwords for users
Repairing problems with Automatic virus definition updates - Resetting hung/frozen user sessions - Configuration of routers and firewalls - Rebooting servers -
Standard Office-type application software patches - Standard Office-type application installs and upgrades - Solve configuration issues related to Microsoft
Office-type products (excludes the creation of Visual Basic scripts/code, mail merge setup and macros etc.)
2. Simple day to day minor issues that impact one user or a few users - Simple fixing of minor problems - New user creation - Resetting passwords for users
Repairing problems with automatic virus definition updates - Resetting hung/frozen user sessions - Configuration of routers and firewalls - Rebooting servers -
Standard Office-type application software patches - Standard Office-type application installs and upgrades - Solving configuration issues related to Microsoft
Office-type products(excludes the creation of Visual Basic scripts/code, mail merge setup and macros etc.)
3. Simple day to day minor issues that impact one user or a few users - Simple fixing of minor problems - New user creation - Resetting passwords for users
Repairing problems with automatic virus definition updates - Resetting hung/frozen user sessions - Configuration of routers and firewalls - Rebooting servers -
Standard Office-type application software patches.
4. Prices shown are Ex GST. Payment for services is to be made in advance.
Hosted Desktop
Take your desktop environment anywhere. More details coming soon!
